Rageby
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Return & Refund

1. Order Modifications Or Cancellation (if applicable)

Your order is only eligible to be canceled and modified within 04 hours of placing the order. After that time, the order is locked for processing and can nolonger be modified. To help you select the right product, we have provided the real image and size with detailed product description on each product page.

Please contact our Customer Service at sales@rageby.com for modification or cancellation inquiries. Our agent will support you to revise any detail of the order from size, style, shipping information, and color to the quantity of the product.

2. Free Replacement/Full Refund when the received item is defective because of Rageby's fault

We will send you a replacement at no cost or issue a full refund when an item you received has a significant problem/is defective, which can be:

  • Significantly different from the description or the preview shown to you;
  • Damaged due to the fault of our factory or the carrier;
  • Not what you ordered;

There’s no need to return the defective item. Just help us to give it free to anyone who needs it or you can donate to the local groups where people are in need of it. You must make this request within 30 days of receiving the shipment. The product is unwashed, unused, and in the same condition that you received it. If the 30-day period has gone, we can’t offer you a replacement or refund.

How to request a replacement/refund (if applicable)

To file a claim, please send us an email to sales@rageby.com and include the following information (this is a must):

  • Order number
  • Video/ photo of the defective product (along with a clear description of the problem)
  • If your claim is in regards to size issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
  • Full delivery address
  • Your decision to choose a Replacement or a Refund to your payment account

Our support team will review your claim and, if your item is eligible, we will send the replacement to you at no additional cost or issue a full refund for you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Duration of Replacement Processing (if applicable)

If replacement is your choice, as long as you provide the full information mentioned above to report a claim, Rageby will send a replacement for you with the same shipping type as your placed order.

Duration Of Refund Processing (if applicable)

As the refund is a reversal of your payment, we can only send it back the same way it was received, through your credit card or your original method of payment. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.

The refund duration depends on the bank or card issuer, usually taking 7-10 days. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at sales@rageby.com

3. Return to get an Exchange or an E-Voucher when the customer just doesn’t like the product itself

If the customers change their mind or just don’t need or like the item anymore, provided that the items meet return conditions, we accept the return to get an exchange or an e-voucher within 30 days of the arrival, and customers are required to pay a return shipping fee in those circumstances:

  • Better price found
  • Changed mind
  • Size does not fit
  • No longer needed
  • Ordered the wrong item (size/color)

The cost of shipping is the actual cost of the carrier when sending back the package.

By returning the product with shipping cost covered by customers, there are 2 options available:

  • Exchange for a new product (with the same retail value as your original purchased products)
  • Exchange for an e-voucher which can be redeemed towards your next order. We’ll give you an e-voucher with the same retail value as the returned items (not including the shipping fee) This voucher is valid within 3 months from the activation time when the customer support sends it to the customer via the helpdesk system.

Required condition of returning items

  • Items should be unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received.
  • Return all original product packaging, including boxes, UPCs, bags, or any items used to wrap and protect the item.
  • Items must have original tags, labels, or any accompanying materials in the state that they were originally included.

What items cannot be returned?

Please keep in mind that refunds are not permitted due to the consumer convenience indicated below:

  • If your return request is more than 30 days since the delivery date
  • In the event of product damage caused by the customer's negligence.
  • If products were supplied without first notifying our customer service.
  • If customers only use or wear a product once.
  • If the products are missing their tags, or being washed or worn.

Where to return?

Our customer service team will send you the return label via email. Please download it to print and then stick it on the package. The return shipping fee is covered by the customer.

How to return?

We accept the product return by mail. Please ship the returned product back to our warehouse mentioned above. There is no stocking fee applied for the returned products.

Process to make a return request

Before returning anything, remember to contact our customer service staff first via support email. Under many circumstances, we will find the best solution to avoid sending the packages back and forth unnecessarily for the sake of your time.

To ensure a fast and smooth warranty process, remember that all return Items must be returned to the warehouse with an RMA form provided by Rageby Customer Support team. Customers must return the package as per our instructions shipping address indicated on the R.M.A document and cover the shipping fee for returning the package only if the customer support team has authorized the return. Packages sent back without authorization or not according to R.M.A instruction will not be accepted.

Here are 4 steps:

  • Step 1. Please describe the issue clearly in the RMA form and fill out all required information.
  • Step 2. Provide us pictures (under 2MB) that display the product itself.
  • Step 3. Once we have reviewed documents in steps 1 & 2, we will arrange a return under warranty and email you, make sure to check your email to update our reply on your request. We will also send you a return label via email. Download to print it and stick it outside of the box.
  • Step 4. Please ship the package according to the return address.

When our warehouse receives your returned package, on the next business day, we will prepare the exchange product and ship it back to you following your shipping address in the original order or issue the e-voucher and send it to the customer via email.

If you have any further questions related to return or refund, please contact our Customer Support via sales@rageby.com.